Refund policy

If you are not satisfied with your purchase, contact us within 30 days of delivery at support@smileprimer.com.

To be eligible for a return, items must be unused and in their original, unopened packaging. For hygiene reasons, opened packages cannot be returned. Please contact us before sending an item back — items returned without a request will not be accepted.

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect.

Once we receive and inspect your return, we will issue a refund to your original payment method within 5-7 business days.

Return shipping is the responsibility of the customer, unless the return is due to our error.